Delivery Days

We process online orders 7 days a week, however pick up will only be from Monday to Friday. There are no deliveries over the weekends. This means that if you place your order on Thursday or Friday, your materials will only reach you the following week depending on the delivery schedule.

 

Delivery Times

We aim to deliver your craft materials to you in the fastest time possible. This is why we work very hard with our delivery partners. All orders before 2pm will be picked up from our outlet at 5pm. All orders after 2pm, will be processed the following working day. There are no deliveries on Saturdays and Sundays.

 

Delivery rates

West Malaysia (Peninsular) – RM10.00 (for the 1st 1kg), additional RM2.50 (for the next 1kg)

East Malaysia* (Sabah/Sarawak) – RM14.00 (for the 1st 1kg), additional RM12.00 (for the next 1kg)

Singapore – RM48.00 (for the 1st 1kg), additional RM18.00 (for the next 1kg) – there is also an additional 7% Singapore custom tax charged separately.

 

East Malaysia Orders

Liquid items to Sabah and Sarawak may experience slight leakage due to air pressure. Necessary packing procedures will be taken to minimize this occurrence.

 

Urgent Order

While we would love to accommodate all urgent orders and get your craft materials to you as soon as possible, it would be safer for you to allow a window frame of 3 to 5 days for delivery in case of any delays during delivery.

 

International Deliveries

Currently we only ship to Singapore and Brunei but don’t let this stop you for writing to us. Email us at enquiry@craftiviti.com to give us your order list and request for shipping rates to your country. We would be delighted to check for you.

 

Shipping partners

At the moment, we use Gdex as our shipping partner nationwide and to Singapore. You’ll be informed of your package courier and the respective tracking number in the shipping confirmation email we send out. 

If you would like to arrange a private pick up under your own freight account, please feel free to let us know the details.

 

Damages

If a parcel arrives damaged, snap photos of the damaged box before you open the parcel. Then open the package and carefully check your goods for signs of damage.

If they do prove to be damaged, take photos of any damaged items. Reseal the box, send us the photos and we will arrange a reverse pick up. We will then resend you a new set of items. Please note that you must contact us within 24 hours of delivery. Don’t forget to keep all damaged goods and their packaging as you may be required to return these to us.

Once we receive your parcel, only then will we resend another set to you.

 

Delivery Delays

While we process all orders daily, we are bound by the delivery schedules of our freight partners. For orders within Selangor, your parcels should get to you in 2 to 4 days. For orders outside Selangor, kindly wait between 3 to 5 days. All orders made on Friday will only be delivered on the following Monday.  Slight delays will also happen due to public holidays and festive seasons. Your kind understanding is deeply appreciated. 

 

Holiday Slowdown

While we are open during some public holidays, our freight partners may not be. Hence you may get a response from us because we work really hard to get your materials out to you. However, the parcels will not be picked up until after the holidays. Again your kind understanding is deeply appreciated.

 

Change of address

Once an order has been sent out, we cannot change the mailing address. So please check your mailing address and ensure it is correct and made to the location you desire.

 

Returns

Unfortunately once the materials have been sent out, we will not entertain any returns or change of products due to wrong product ordered or change of mind. So please do check your orders to make sure everything is what you need before making payment.

 

Prohibited items

For our customers in Sabah and Sarawak, we are unable to deliver any item that is contained in an aerosol. Do check the dangerous goods or hazardous goods list before making your order.

 

Singapore Orders

All Singapore orders will have an additional 7% Singapore custom tax charged separately. This will be borne by the customer during delivery.

 

Store Pick Up

If you wish to make payment for your order and pick up the items after that, select the Store Pick Up selection during checkout. No delivery fee will be added to your bill. You can pick up your parcel anytime from 10am to 6pm Monday to Sunday. Should you change your mind and wish to have the items delivered, do email enquiry@craftiviti.com and we will advise on delivery charges.

 

Change from Delivery to Store Pick up

If you have already made payment including delivery and choose to pick up instead, the delivery fees will be converted into store credit. Due to our policy with Paypal and iPay88, we will not be able to return cash over the counter. Your kind understanding is appreciated.